Service & Support

For regular items which we have stock,we don't have MOQ requirement. However, for customerized items, there is MOQ for sure and it depends.

That depends on the order quantity and product type, the general lead time as below:  
Samples: within one week; Orders: 4~5 weeks if no material stock.

The time products ship to the destination depends on the distance of the place.

T/T 100% in advance for an order with total amount less than USD5,000.00;

T/T 30% deposit against PI, balance by T/T before delivery for a order with total amount USD5,000.00+.

We ship the goods worldwidely by different methods to fit the different requirements.
Sea Shipment: the most cost-effective method for shipping. you should take care of the pick-up and customs clearance on your side.
Air Cargos: Generally use for urgent and small orders, door to door, fast but expensive.
Deliver To China Local Address: If you have a forwarder or other suppliers in China to collect the goods, we can send the goods to them for LCL loading.

We usually pack with standard color box and then with carton box..
We understand different market will request different packaging methods, so we will confirm the packaging solution when you place the order and pack the products according to your requirements. Customization packaging is available at Origin Group. It may need more time and cost higher as well.

We have strict quality inspection procedures internal, all defective products will be picked out and take care of with material recycling. And we guarantee money return or defective quantity resend if you had received any of defective products.

For We have the CE, RoHS , FCC certification.

PR100B is designed specially for iPad or tablet with full function USB-C port.

1. Firstly check the graphics card version of your laptop: find "display adapter" in "Device Manager".
2. Check your graphics card information with its manufacturer.

Sure, a good packaging solution will help to increase brand awareness and protect the goods from damage or pass ISTA standards. We will work with our packaging partner to provide the best solution to you according to your requirements.

Sure, we have more than 8 years of experience ship the goods to the appointed Amazon FBA address and clearly understand the standard of their requirement. We can ship the goods by sea or air depend on your needs.

It's commonly that the video output of notebook comes from the USB-C connector, which is called DisplayPort Alt Mode. The USB-C connector will change to provide DisplayPort Alt Mode when it detects that it is connected to a monitor or dock that has DisplayPort capability.

Display Stream Compression(DSC) is a technology that compresses image data and transmits it so that high resolution content can be output with low bandwidth, no distortion and low delay after compression.

Some users may notice that the charging status shows "slow charging", this is because some series of laptop have protection protocol, especially laptops that have both Thunderbolt 3 port and over 100W external DC power adapter. Please solve it by using the original power adapter to charge.

We have HDMI+DisplayPort model(PCR100E). However, we can produce with dual HDMI ports if your order quanity more than 2000pcs per model.

PCR100C/PCR100D/PCR100D+ can be connected with one extra monitor. PCR100E can be connected with two extra monitors. PCR100F can be connected with three monitors.

Yes. PCR100F have two type-C 3.2 ports which can connect to storage device(10G) and/or monitors(8K 30HZ or 4K 120Hz).

Of course! We're 100% committed to making you happy. Each case is hand checked by a member of the Origin team before it goes out the door to ensure you get the best. While we make every effort to ensure your case arrives in perfect condition, sometimes things happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us at service@originneo.com right away. We will work with you to guarantee your satisfaction.

USB ports are also categorized by their data transfer speeds:
USB 1.0: Launched in 1996, with a maximum speed of 1.5 Mbit/s
. USB 2.0: Introduced in 2001, with speeds up to 480 Mbit/s
. USB 3.0: Released in 2010-11, offering speeds up to 5 Gbit/s
. USB 3.1: An update to USB 3.0, with Gen 1 (5 Gbit/s) and Gen 2 (10 Gbit/s) versions
. USB 4.0: Launched in 2019, with speeds up to 40 Gbit/s and support for Thunderbolt 3.

The Best Laptop Stands to Save Your Neck----Raising your computer screen is a simple fix for healthier posture. 
It is 360 degree rotatable. You can easily share your ideas through the 360° rotatable mechanical swivel axis.
Fast Data Speed - Equipped with USB 3.0 ports (up to 5Gbps) or USB 3.1/3.2 ports(up to 10Gbps) connect smartphones, tablet, hard drives for effortless data transfer with USB-A ports.
4K/8K HDMI for Stunning Pleasure - Extends your screen with the HDMI ports and directly stream 4K/8K UHD or Full HD 1080P video to HDTV, monitors, or projectors. Brings you vivid 3D effect video sync.

The stand is designed for laptops ranging from 7 to 15.6 Inches. When adjusting the height of the stand, ensure the center of gravity is balanced. If the center of gravity is too off-center, the laptop may become unstable and tip over. Adjust the center of gravity properly, and the laptop will slt securely on the stand.

The stand is designed with a higher torque setting, for the rotating axis. which requires more force to open. However, this design signlficantly enhances the stand' s stability and reliability, ensuring safety and preventing potential risks such as loosening or collapsing.